Data & Privacy Practices
Learn about industry frameworks, your rights and the rights of your end users, and TUNE’s policies
TUNE Honors Global Privacy Laws and Requirements
Our pledge to you: With TUNE products, your data always belongs to you. We do not leverage your data for unauthorized purposes or share your data without permission.
Privacy Policies
Notice to End Users
We maintain high standards in safeguarding the data of our clients and their end users. TUNE defines privacy as the end user’s rights to receive notice, give consent, and opt-out of the collection, use, and sharing of data that is about or can identify that end user.
TUNE provides end users notice through our privacy policy, which incorporates our Privacy Shield statement that describes how TUNE processes both commercial and internal data.
End User Rights
TUNE operates as a data processor acting at the direction of data controllers, and thus provides instruction to our clients and partners on how to carry out data subject requests.
System and Data Security
TUNE is committed to the protection of our systems and your data. We are proud to incorporate SOC 1-level and SOC 2-level controls as criteria for measurement of TUNE products and services. By relying on independent reviews of our SOC 1 Type II and SOC 2 Type II preparedness, TUNE is following through on its commitment to develop the industry’s most trustworthy and transparent solution. SOC reports help companies maintain a proactive approach to managing risks, meet customer expectations, and build confidence and trust with our clients and end users.
For parties who received prior written and approved authorization, TUNE supports responsible disclosure of security vulnerabilities. To report security-related issues, including possible security vulnerabilities, please contact [email protected]. TUNE does not participate in “bug bounty” programs and does not allow security testing against TUNE software, systems, or properties without prior written authorization by TUNE.
Please contact [email protected] and [email protected] to learn more about TUNE’s security policies and practices.
Enforcement
EU-U.S. Privacy Shield
As of September 26, 2016, TUNE’s EU-US data transfer practices are certified under the EU-US Privacy Shield Framework. See TUNE’s Privacy Shield Statement. You can also find a description of TUNE’s Privacy Shield certification on the Privacy Shield site.
For end user dispute resolution of all complaints stemming from TUNE’s transfer of commercial data under Privacy Shield, please contact the relevant TUNE client or TUNE. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge to you) at https://feedback-form.truste.com/watchdog/request.
GDPR ePrivacy Certification
TUNE’s performance marketing platform has been certified for compliance against GDPR under ePrivacy’s technical and legal standards. Visit ePrivacy’s site to learn more. TUNE has implemented related product updates to meet our obligations as a data processor.
Visit TUNE’s GDPR page to learn more.
