Ever wonder what it’s like to go through the onboarding process with TUNE? Wonder no more! As the Senior Product Onboarding Manager, it’s my job to make sure you get started off on the right foot. In this blog post, I’ll explain a little more about what that means at TUNE.
TUNE Onboarding: The Basics
TUNE Onboarding was born out of the desire to help our clients launch on TUNE, maximize all available tools, and support program growth. Whether migrating an existing program or starting a brand new one, we know how critical this initial stage can be. Our goal was to create a white-glove approach to onboarding with dedicated resources to help clients achieve their launch goals. We are excited to say, TUNE Onboarding has been doing that and more.
We start with a strategic kickoff call to understand our client’s brand and goals. By aligning on what is important, we are able to use a proven launch process that is also tailored to each client’s business model. This, combined with an onboarding outline and resources, gives clients a clear path to successfully launch in TUNE.
A key factor to this success is the strong relationship we build with each client during the TUNE onboarding process. Remote work has us all relating to one another like never before. Whether comparing creative backgrounds on Zoom, or sharing coffee together on Monday morning, we strive for collaboration with a good mix of fun along the way.
Benefits of the TUNE Onboarding Program
Initial results from our onboarding program have indicated it is a valuable asset for brands looking to get up and running with TUNE. The key benefits we have heard and continue to see from the TUNE onboarding process include:
- Maximizing Account Setup: By understanding your business objectives from day one, we are able to optimize setup and ensure all tools are taken advantage of.
- Strategic Program Recommendations: Getting to know your brand and your goals allows us to identify new opportunities and recommendations that can help maximize setup.
- Faster Time to Launch: Having a dedicated resource to guide direction during launch produces a faster launch time, so that you can quickly start driving revenue in TUNE.
What TUNE Clients are Saying
We thrive on feedback here at TUNE. This is why we include a client survey post-onboarding. The goal is to understand the client experience, note valued feedback, and take action to continuously improve the TUNE onboarding program.
Some feedback we have heard over the last year:
“The onboarding team was excellent. They were organized, responsive, and provided so much help and information.”
“The onboarding team was super helpful and quick to answer any questions we had.”
“The onboarding team was very responsive to my questions and were able to adapt onboarding sessions based around my industry experience.”
“The transparency and availability of the team were supreme assets to the onboarding. They were clear, reliable and patient. I can’t imagine having done this without them.”
“The team was extremely knowledgeable, professional, and helpful.”
If you are interested in TUNE Onboarding or want to better understand how it can help you succeed with TUNE, feel free to reach out to me, Shandi Michno at [email protected]. My colleague Emily Ersbak and I will also be sharing lots more about TUNE Onboarding right here on the blog. Check back often for new information, best practices, and success stories.
Are there any specific topics or questions you would like to see in the future? Let me know in the comments below!
TUNE Onboarding Series
A Quick Introduction
Is Customized Onboarding Right for You?
What to Expect During the First 30 Days
How Onboarding and Customer Success Teams Work Together
How to Get Ahead Before Onboarding Starts
Supporting Long-Term Success After Launch
Shandi is the Senior Product Onboarding Manager at TUNE, with a background in digital marketing and leadership. Shandi received her bachelor’s degree in Business Management from Florida Atlantic University where she first found her passion for marketing. After living in Florida and outside of New York City, she came back home to the beautiful State of Montana with her husband and kids. You can find her hitting the Peloton, exploring the outdoors, or enjoying family movie night with a slice of pizza.